| Introduction | Q&A Sessions | Phone Number Change |
| Vesta Logos | ClickPay Update |
Kings Point Federation Transition Update
August 18, 2025
Dear Kings Point Community,
As we wrap up the second week of the transition from FSR over to Vesta Property Services, we’re excited to share an update on the progress that has been made. This effort to bring your management services in-house is moving at a swift pace thanks to the dedication of a hardworking and passionate transition team.
Here’s a quick snapshot of what’s been accomplished in the last 2 weeks:
- Recruited and staffed an 18-person on-site management office
- Collaborated with FSR to receive key association documents and begin transferring financial accounts
- The setup of 113 bank accounts and 113 websites for each association is in progress.
- Developed a comprehensive resident communications plan, including transparent reporting to the Board, in-person FAQs and eblast updates like this one (more to come)
- Acquired all IT workstations, copiers, and phones necessary for operations
- Initiated the transitions for utilities, phone/internet, and other essential services for office operations
- Vesta’s agreement with ClickPay to maintain the same method for you to pay and manage your association account is in progress.
- Began the training sessions of your brand-new accounting team, with more training to follow
- Held regular meetings, training, and updates to ensure smooth coordination between all involved
We’re proud to say this is just the beginning. As we look ahead to the final stages of the transition, we’re preparing for even more key milestones:
- Welcoming additional team members over the next week
- Commencing Enumerate and VMS training session
- Hosting more on-site support visits from the Vesta team
- Begin orientations for the new GM and Landscape team members to understand the unique layout, needs and differences within the Kings Point associations
- Finalizing preparations for our office move-in the evening of August 29
- Sept 1st, full team in place to orient together prior to Sept 2nd, our first day of operations
As you all are aware, the transition of management in 30 days is a significant undertaking—but thanks to the collective commitment of everyone involved, we are well on track for a smooth and successful handoff. We look forward to continuing this momentum and will keep you informed every step of the way. Thank you for your continued support and patience during this exciting time of transformation.
If you have any questions or need assistance during this transition, please don’t hesitate to reach out to [email protected].
~Vesta Management
| Dear Kings Point Residents,
As part of our continued commitment to open communication, we’re pleased to share that, as promised, Vesta Property Services has officially scheduled a series of Q&A sessions for any residents who have questions. These sessions are an opportunity for you to:
We believe these conversations are vital to building a strong, informed, and well-supported community. |
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August and September Q&A Sessions: Thu, Aug 28 9 am – 4 pm General Q&A Main Club Lobby Wed, Sept 3 9 am – 4 pm General Q&A 1904 Clubhouse Dr Thu, Sept 11 10 am – 2 pm Meet the VPS Team! Veterans Theatre Fri, Sept 12 2 pm – 3 pm Enumerate/ClickPay live demo Veterans Theatre Mon, Sept 15 10 am – 11 am Enumerate/ClickPay live demo Veterans Theatre Wed, Sept 17 10 am – 11 am Enumerate/ClickPay live demo Veterans Theatre Fri, Sept 19 After Membership Mtg Understand Your Financials Veterans Theatre Tue, Sept 23 9 am – 4 pm General Q&A 1904 Clubhouse Dr Thu, Sept 25 9 am – 4 pm General Q&A 1904 Clubhouse Dr We encourage all residents with questions to attend any session and make the most of this opportunity to engage directly with the team of Vesta Property Services (VPS). For the out-of-towners, we will provide numerous FAQ updates via email and recorded sessions will be sent out as well. In addition, If you have any questions or need assistance during this transition, please don’t hesitate to reach out to [email protected]. Thank you for your continued support and curiosity in your community. ~ Vesta Management |
Dear Kings Point Residents,
Effective September 1, 2025…
the NEW phone number for all your property management needs, inquiries, and service requests managed by
Vesta Property Services (VPS) at 1904 Clubhouse Drive will be:
813-213-1331
Please update your records and use this NEW number for all future property management inquiries, requests, or concerns.
This change is part of our ongoing effort to enhance communication and service for all residents in the Kings Point community. We appreciate your attention to this update.
If you have any questions or need assistance during this transition, please don’t hesitate to reach out to [email protected].
~ Vesta Management
*Please note: 813-642-8990 for First Service Residential will NO LONGER be effective.
Why You Will be seeing 2 Vesta Logos
Coming Soon…you will soon see that Vesta will be using two different logos, and we just wanted to take a moment to explain why.
Vesta Property Services is all one corporation, and we now hold 2 different contracts within the Kings Point Sun City Center community. One is for the management of the Kings Point Land Trust and commonly referred to as the “Rec Area”. The newest contract, recently approved by the Membership, is for the management of the Kings Point Federation of Associations, and commonly referred to as “Property Management”.
To help make things clearer, we’ve introduced a second logo—so now, each area has its own look. You will see this distinction on signage, communications, websites, shirts, etc.
- The original Vesta logo will still represent everything related to Recreation—like lifestyle programming, events, and amenity services. We will refer to this as Vesta.
- The new Vesta logo is for our Property Management Services—covering things like HOA/COA management, financials, landscaping, etc. We will use the official corporate name of Vesta Property Services and refer to this as VPS.
Again, we are all one corporation, and all staff are Vesta associates, but we are creating this distinction to help everyone quickly recognize which part of Vesta is handling what tasks. While the logos are different, both represent the same high level of service and commitment you expect from us.
If you have any questions or need assistance during this transition, please don’t hesitate to reach out to [email protected].
~Vesta Management
We know that your upcoming September payments are on your mind, and that date will be here before we know it. As you can imagine there are a lot of moving pieces with a transition of this size and we wanted to provide you with the most up-to-date information as of today. This email will serve as the first of many emails and much more information will follow as it is received.
We’re pleased to inform you that, in partnership with the Federation Board of Directors, the ClickPay platform will continue to be available for your monthly dues under the new management agreement with Vesta.
The creation of your new ClickPay account is currently underway. If all goes as planned, the transition should be seamless for you, the unit owner. Should any issues arise with your account, the Vesta team will be available to assist and resolve them in a timely manner.
While there are still a few details to finalize, we are actively working with the ClickPay Implementation Team to ensure everything is in place by September 1.
We understand that many of you have questions which will not be answered below, and we will provide further updates as soon as more information becomes available as this is a real-time buildout.
Frequently Asked Questions (FAQ)
1. Do I need to create a new ClickPay account?
No, under the new management agreement with Vesta, your current ClickPay account will be transferred over, with no change to your login information needed. Instructions on how to login to ClickPay will be communicated soon. For your convenience, you will have 2 locations for you to access the link for your payments: either on the home page of kpscc.com or on your new association website portal.
2. What do I need to do if I make my payments on Auto-Pay?
Most automatic payments will remain intact. There are some rare instances where the auto-pay will not migrate, however, an email will be sent to those homeowners alerting them to re-set their auto-pay. (Once ClickPay finishes their evaluation, they will provide a list of homeowners who may be impacted)
3. What do I need to do if I manually authorize payments each month?
ClickPay will be transferring the homeowner profile, including payment information and auto-pay settings, to the new bank. If you are a homeowner who makes a one-time payment, you will not be required to re-enter payment information. You will login and make a payment as usual.
*As a reminder, making a one-time payment each month comes with a processing fee of $3.00. If you decide to change your payment to “auto-pay” each month, there is no fee.
4. If I currently have my bank mail a check, when will we get the new address for the payments to be mailed to?
You will need to set up a new address on your ClickPay account. We are anticipating ClickPay setting up the new address by the middle of next week as they are finalizing the underwriting process. Once that address is finalized you will need to update the PO Box with your bank to ensure the payment is routed correctly.
5. What happens if my payment is late due to the transition?
We understand the challenges of a system change and will be as flexible as possible during this period and the Federation Board and Vesta are allowing for a 30-day Grace period for payments impacted by the transition. Please reach out to management if you encounter issues.
6. Can I still drop off a physical check at the Mail DropBox in front of the 1904 Clubhouse Drive office?
Yes
7. What if I have already cancelled my auto-pay payment?
You will need to re-set it to autopay to continue your payments.
8. Who can I contact if I have questions or need help?
Please email [email protected] with any questions that you may have.
Thank you for your continued patience and support during this transition!
Stay tuned!
Your Federation Board and the Vesta Leadership Team
