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Gate Policies

 

 Introduction  Call-in Procedures  Identification Verification Code (IVC)
 30-Day Passes  Letter On File  Overnight Parking Lot


Welcome to the Kings Point Security Department page! 

The procedures found on this page are an effort to keep Kings Point one of the safest communities in Hillsborough County.

Our security gates are operational 365 days a year, and at the Main Gate, open 24 hours a day.  Our officers welcome thousands of residents and guests through the gates with a wave and a warm smile everyday.

2016 was a busy year. Our officers issued over 124,500 passes and answered 107,000 phone calls.  We hope you find the information on this page helpful as you navigate the community’s policies for calling in guests, overnight parking and authorized visitors.


Call-in Procedures:

Procedures for calling in guests are designed to verify the person making the request is a resident and to obtain information about the guest(s) visiting.

Information for guests can be given two ways, by calling our Security Gate or by email.

Calling In:

When calling into the main Security number, 813-634-2063,  please understand our phone lines are very busy during “peak hours,” typically between 8am- 4pm. If possible, please try calling during non-peak hours.

Email:

Visitor information may also be emailed to KPSCCVisitor@VestaForYou.com.

24 hour advanced notice is required for all emails. 

Residents:

Whether you’re calling in or emailing a request, please provide the following information:

  1. Resident IVC (see below)
  2. Resident Name and Address
  3. Visitor name
  4. The arrival and departure date
  5. How many days you want the pass to be issued for.

No matter which gate your visitor comes through, their information is readily available at both gates, so you do not need to call both gates if you are unsure of which entrance your guest will be coming to.

Guests:

When arriving at either entrance, guests must know the destination address and arrive on the day that was requested. Their visit is searched based on their arrival day. If a guest misses their arrival date and comes in on another day the resident must give security a call to update the arrival date.

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Identification Verification Code (IVC)

Kings Point Security has developed an authentication method for residents calling in guests. Why? We identified instances where non-residents were calling themselves in to the community by giving basic information found in any public record-like a phone book. 

All Kings Point residents have been assigned an identification verification code (IVC). The code is printed on the back of every ID badge or lessee badge. We ask residents not to share their identification code.  We believe it helps reduce the opportunities for unauthorized entries into the Kings Point community.

Residents calling to inform security of a guest’s visit will be asked to provide the IVC code and all emails informing security of a guests visit will need to include the IVC code.

Security will verify the resident’s code with the corresponding resident’s name and address. If the verification code is not provided, security will grant entry based on the resident’s name and/or address and will call the resident if any security questions or issues arise.

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30-Day Passes

Thirty day passes are intended to prevent residents from making numerous calls or emails for passes for family or friends who visit Kings Point several times a week.

Residents should only authorize thirty day passes to visitors they feel comfortable allowing access to their home and community. Passes shouldn’t be placed in cars not assigned to that pass. Please ask that all passes are secured in the vehicle when unattended to prevent thefts.

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Letter on File

When residents are leaving for an extended period of time, they may leave a letter on file at the Main Gate authorizing specific people to enter the community for the purpose of checking on their home for a period up to 6 months. This visitor will be issued a one day pass when checking in at the Main Gate during every visit to Kings Point.

A letter on file will contain the following:

  • Resident’s Name and Address
  • Person(s) allowed entry
  • An emergency contact number where resident can be reached
  • Starting and ending date for authorization

Visitors must notify the security officer in the visitor lane there is a letter on file for their visit.

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Overnight Parking Lot

In a community the size of Kings Point, it is inevitable there would be a need by residents and guests to park a vehicle overnight or for a longer period of time.

Because overnight parking is not permitted in any Kings Point parking lot, the grassy area next to the tennis courts at the front entrance to the community has been designated for overnight parking.

Permits are required to park in the lot.  Any vehicle without a parking permit will be towed at the owner’s expense.

Permits can be obtained at the Main Gate.  Permits are available for up to 7 days and can be obtained in advance. 

 

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